FAQ

YOU'VE GOT QUESTIONS? WE HAVE SOME ANSWERS

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?


Orders will generally be processed within 2-4 business days. We ship via USPS or UPS from Denver, CO. International orders will be shipped with Fed-Ex. Keep an eye out for the shipping + tracking email.




WHAT ARE YOUR SHIPPING COSTS?


Free shipping on orders of $50 or more (woo!). Other orders will have shipping and handling costs calculated upon ordering. For a full list of our shipping policies, click here. Free shipping does not apply to wholesale buyers, sorry folks.




CAN I CANCEL OR RETURN MY ORDER?


Did you get something you don’t love? Let us know. Non-customized orders can be cancelled, returned or exchanged within 14 days for a complete refund. All sale items are final, as are any custom orders. Click here for more info. Once in production, customized orders cannot be cancelled and can be returned only in the case of defect. Customized orders cancelled before going into production will be refunded 50%.




CAN YOU CREATE CUSTOM ORDERS?


You want something made especially for you (or your mom, or your dog?). We can do that. Drop us a line and we'll put together a quote for you.




WHOLESALE INQUIRIES


To apply for a wholesale account with us, please click here for the nifty instructions.




MORE QUESTIONS?


That’s cool, we love hearing from folks. Email us! hello@alittlehumerusink.com





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